| How
business purchasers use search engines
to look for your products and services.
Thanks to your help, that marketing
research gap is now filled with
reliable, useful data. Last month we
asked our readers to forward a request
to non-marketing department colleagues
to take an online survey about their
search use. Almost 1,500 business execs
and IT pros took the survey.
Our research partners at search
marketing firm Enquiro sliced and diced
the data which included eyeflow patterns
and real-life search activities (not
just Q&A about activities.) This morning
they published a formal study PDF with
28 tables and charts.
Here are our top five takeaways from
the data:
Lesson #1. Google's dominance is
overwhelming in B-to-B
"Google is not the only search
engine," we've been advising marketers
for the past year or more. "You may use
it but that doesn't mean all your
prospects do. You need to make sure your
search campaigns are found everywhere so
you don't miss great prospects."
Well, according to these study
results we were wrong.
Although Google only has a 36% share
of the total online search usership
according to comScore data from earlier
this year, when it comes to b-to-b
users, Google is overwhelmingly
dominant.
82.9% of surveyed business users said
Google was their search engine of
choice. This rises even higher as you
go up the executive foodchain. 86.9% of
highest income business users prefer
Google.
In our experience most B-to-B
marketers are overextended in terms of
time and resources. So, this data would
suggest that your best bet is to stop
spreading yourself thin, and concentrate
on making your Google campaigns perform
as well as possible.
Work on your bidding tactics,
optimization, and of course very "lite"
(clean-and-simple layout, few graphics,
concise copy) landing pages that Google
users anecdotally tend to prefer.
Lesson #2. Searchers are often
warm (not yet hot) prospects
54.6% of respondents said they used
search 30-90 days prior to authorizing
or making a particular business
expenditure. This means search is your
first line of defense near the
start-mid-level of the sales cycle.
You definitely should adjust the
keyword phrases you're optimizing for
and offers you're advertising to reflect
this. Instead of just trial offers or
direct orders, promote white paper
downloads, canned webinar viewing, tech
spec documents, and the killer-app,
comparison charts of you versus your
competitors (optimized for all their
names of course.)
Then use your landing page to grab as
many prospect registrations as you can.
And switch some of your lead acquisition
budget over to nurturing campaigns to
educate and warm your leads until they
fall like ripe plums into your sales
team's hands.
Start viewing search as a combo of
education, awareness, and mid-cycle lead
gen. Stop basing your success metrics on
immediate or close-to-immediate sales.
By the time the prospect is red-hot,
they are probably *not* using search to
look for offerings like yours anymore.
They've already got a short-list and
they're going direct to those people's
sales reps.
Lesson #3. Organic results are far
more noticed than paid ads
This data should be no surprise
whatsoever to anyone who's seen
MarketingSherpa's Search Marketing
Metrics Guide (link below.)
Once again search users have
confirmed that 69.6% of the links they
click on are ORGANIC and not the paid
ads. (This percent rises to 76.7% if
they are Google users.)
We have to ask the question, why,
when the overwhelming majority of clicks
are going to organic listings are US
marketers spending $3.3 billion on paid
ads this year compared to $285 million
on search optimization services? Your
budget is out of whack.
Optimization may be a nasty,
technical, ever-changing pain in the
you-know-what, but that's the ballgame.
You gotta play to win.
Lesson #4. Position counts for
clicks - but so does your copy
Being ranked in the top three is
important for organic results - links in
these positions get 59.7% of all organic
clicks. Top ranking for a paid search ad
is even more critical, with 51% of total
paid ad clicks going to that very top
spot, only 24.2% to number two and 9.8%
to number three.
That said, you can use copywriting to
stand out and get more clicks than
perhaps your position strictly deserves.
Turns out that search users
(especially Google users) have A.D.D. in
a big way. Their eyes skitter quickly
across the page. 27% quickly scan
looking for words to jump out. If
nothing does they leave or try another
search immediately. An additional 57%
scan quickly, and if they find nothing
obvious to click on, then they actually
settle down and carefully read titles
and descriptions.
So, if your title, description, or
URL has a word or words that are
expertly crafted to catch that
skittering eye and tell it "Here! This
is the right place!" you can win the
click up to 84% of the time.
In our experience most B-to-B sites
do a particularly bad job of copywriting
the descriptors that show up in organic
rankings. This is an area you could beat
your competitors in -- and not spend
much money doing so.
Lesson #5. 18.9% of Prospects
Visit Your *Before* Search Engines
Search engines are not the end all
and be all. In fact the study showed
that 18.9% of users were more likely to
go directly to a manufacturer's or
vendor's site (even when they are 30-90
days out in the buying cycle and merely
conducting research.)
But this 18.9% will turn to search
engines as their next avenue for
information if your site appears to be
inadequate for their research needs. And
guess whose site they'll click to from
search? (Hint: it probably won't be
yours, they've already learned it
doesn't have what they're looking for.)
That's why for 2005, we advise you to
invest in your own Web presence first
before outward search campaigns. Make
sure your site design pleases incoming
prospects so they don't go to search
engines; optimize your pages so you get
more of those lovely (free) organic
listings; and, tweak your campaign
landing pages so Google users will
convert at higher rates as registered
prospects.
Then go out and have fun with your paid
search ad campaign. |